Customer Support

FAQ

Frequently Asked Questions

1. What materials do you use for your jewelry? We use ethically sourced wood and may incorporate precious metals and natural gemstones, ensuring each piece is unique and of high quality.

2. How can I customize a piece? You can contact us directly to discuss your ideas. We offer personalized designs tailored to your preferences.

3. How should I care for my wooden jewelry? To maintain the beauty of your jewelry, avoid exposing it to water and store it in a dry place. Wipe it gently with a soft cloth.

4. Do you offer international shipping? Yes, we ship worldwide! Shipping costs may vary depending on the destination.

Shipping Information

At HeavyCraft OÜ, we strive to deliver your handcrafted pieces promptly and safely.

Processing Time: Orders typically take 3-5 business days to process.
Shipping Options: We offer standard and expedited shipping options. You can select your preferred shipping method at checkout.
International Shipping: We ship worldwide, and shipping costs will be calculated based on your location at checkout.
Tracking: Once your order is shipped, you will receive a confirmation email with a tracking number.

If you have any questions about your order or shipping, feel free to contact us!

Refund & Return Policy

Refund and Return Policy

Your satisfaction is important to us. If you’re not completely happy with your purchase, we offer the following refund and return policy:

Returns: You may return items within 30 days of delivery. Please ensure the item is in its original condition.
Refunds: Once we receive the returned item, we will process your refund within 7 business days.
Exchanges: If you wish to exchange an item for a different one, please contact us for assistance.

For any questions or concerns about your order, please reach out to us at info@karlevisalu.com.