Customer Support

1. What materials do you use for your jewelry?
Our jewelry is handcrafted from ethically sourced and stabilized wood. We carefully select each piece of wood for its unique grain and durability, ensuring that every creation is both sustainable and beautiful.

2. Is your jewelry durable?
Yes! Our pieces are made using stabilized wood, which enhances their strength and resistance to moisture. However, like any fine jewelry, they should be handled with care to maintain their longevity.

3. How should I care for my wooden jewelry? 
To keep your jewelry looking its best:

• Avoid prolonged exposure to water.
• Keep it away from direct sunlight when not in use.
• Store it in a dry place.
• Clean gently with a soft, dry cloth.

4. Do you take custom orders?
Absolutely! We love creating unique, personalized pieces. If you have a special design in mind, please reach out via our contact page to discuss your vision.

5. How long does it take to create and ship an order?
Since each piece is handcrafted, production time varies based on design complexity. Typically, orders ship within 7-14 days. Custom orders may take longer, and we will provide an estimated timeline upon request.

6. Do you ship internationally?
Yes, we ship worldwide! Shipping costs and delivery times vary depending on your location. Please check our shipping policy for details.

7. What is your return and exchange policy?
We want you to love your jewelry! If you’re not satisfied with your purchase, we accept returns and exchanges within 14 days of delivery. Custom orders are non-refundable, but we will work with you to ensure you’re happy with your piece.

8. Are your pieces hypoallergenic?
Our jewelry is made with natural wood and hypoallergenic finishes. However, if you have specific allergies, please reach out, and we can recommend suitable options.

9. Do you offer gift wrapping? 
Yes! Our jewelry comes beautifully packaged, and we offer gift wrapping upon request. Let us know if your order is a gift, and we’ll make it extra special.

10. How can I contact you for more questions? 
You can reach us through our contact page, email, or social media. We’d love to hear from you and assist with any inquiries!